You can use your own domain (e.g., reports.youragency.com) for your white-label WorkDuo Client Portal by adding a CNAME record in your DNS provider.

Step 1 — Choose Your Subdomain

Pick the subdomain you want to use, such as:

reports.yourdomain.com
dashboard.yourdomain.com
client.yourdomain.com
portal.yourdomain.com

Any subdomain works as long as it’s not already in use.

Step 2 — Log In to Your DNS Provider

Open the DNS manager from your domain host. This could be:

GoDaddy
Cloudflare
Namecheap
Google Domains / Google Cloud DNS
AWS Route 53
Squarespace / Wix
Any domain registrar

Look for DNS, DNS Settings, Zone Editor, or DNS Management.

Step 3 — Add a New CNAME Record

Create a CNAME record with the details below:

Field	Value
Type	CNAME
Name / Host	`<your subdomain>` (e.g., `reports`)
Target / Points To	`portal-domains.myworkduo.ai`
TTL	Default (Auto or 300 seconds)

Note: by default the portal is serviced from a US located server. if you prefer it serve from another location please use these Target / Points To Values:

Location	Target / Points To Values
United States (default)	portal-domains.myworkduo.ai
Singapore	portal-domains-sg.myworkduo.ai
Japan	portal-domains-jp.myworkduo.ai
Korea	portal-domains-kr.myworkduo.ai
Ireland (for Europe Customers	portal-domains-ie.myworkduo.ai

Example

If your desired portal domain is: reports.yourdomain.com

Then your DNS record should look like:

Type	Name	Value
CNAME	reports	portal-domains.myworkduo.ai

Important Notes:

Do not include https:// or www. — only the hostname.
If you use Cloudflare, set the proxy to DNS Only (gray cloud).
Proxying (orange cloud) may interfere with SSL.

Step 4 — Save the Record and Allow for DNS Propagation

After saving the CNAME, it may take some time for DNS changes to propagate.

Typical propagation time:

Most providers: a few minutes
Worst case: up to 24–48 hours

You can use tools like whatsmydns.net to check propagation globally.

Step 5 — Configure the Domain in WorkDuo

Inside your WorkDuo dashboard:

Workspace → Client Portal → Config and Branding → Custom Domain

Enter your custom domain (e.g., reports.yourdomain.com)
Click Save

Once the CNAME is correctly set up, WorkDuo will automatically provision an SSL certificate to enable https.

SSL activation normally completes within 1–10 minutes after verification.

Step 6 — You're All Set!

Your Client Portal is now accessible at your custom domain.

If verification is stuck or your SSL shows as “pending” for more than 1 hour, please reach out to [email protected] for assistance.

Custom Domain Setup

How to Set Up Your Custom Domain for the WorkDuo Client Portal